EmotivPRO v3.0
  • EmotivPRO
  • Getting started
    • System requirements
    • Install EMOTIV Launcher
    • Installing EmotivPRO onto your PC or Mac
    • Updating EmotivPRO
    • Logging into EmotivPRO
    • Creating an EmotivID and password
    • Forgotten password
    • Viewing your account information
    • Logging out of EmotivPRO
  • EmotivPRO license options
    • Purchasing an EmotivPRO license
    • Changing the number of seats in your license
    • Organization License
    • Using EmotivPRO offline
    • Cancelling your EmotivPRO license
  • Connecting your headset to EmotivPRO and fitting your headset
    • Connecting your EEG headset to EmotivPRO via Bluetooth
      • Bluetooth connection troubleshooting
    • Pairing your EEG headset with a USB receiver dongle
    • Connecting your EEG headset to EmotivPRO
    • Disconnecting your EEG headset from EmotivPRO
    • Fitting your EEG headset
    • Contact quality map
      • Contact Quality (CQ) vs. EEG Quality (EQ)
  • Using EmotivPRO
    • EmotivPRO home screen and menu
    • EEG quality indicator
    • Battery indicator
    • EPOC+ and EPOC X configurations
  • Data Streams
    • Real time data streams, recording, and playback
    • Raw EEG
    • Frequency Bands
    • Performance Metrics
    • Motion
    • Data Packets
  • Recordings
    • About recordings
    • Starting and stopping a recording
    • Baseline recording
    • Adding a note to a recording
    • Timer
  • Event markers
    • About event markers
    • Baseline markers
    • Serial port markers
    • Keystroke markers
    • USB markers
    • EMOTIV Extender triggering
  • Managing your EEG data recordings
    • Recordings history list
    • Cloud synchronization
    • Playing an EEG data recording
    • Deleting an EEG recording
    • Exporting an EEG data recording
      • EDF files
      • EDF+ / BDF+
      • CSV files
      • JSON files
    • Editing an EEG data recording note
    • Closing a recording
    • Timestamp correction
  • Lab Streaming Layer (LSL)
    • About LSL
    • LSL Outlet
    • LSL Inlet
  • D-Lab Client
    • About D-Lab Client
    • Exporting D-Lab settings from EmotivPRO
    • Starting a Network Data Stream
    • Creating recordings on D-Lab
  • Exported data files
    • Opening a locally saved EDF file
    • Converting EDF files to CSV files
  • Notes on the data
    • DC Offset
    • Code Examples
  • EmotivPro Builder
    • Building experiments with EmotivPRO Builder
  • EmotivPRO Analyzer
    • Analyzing your EEG data with EmotivPRO Analyzer
  • Using Organization Licensing
    • Important notes on Organization Licensing
    • Licensing
    • User roles and permissions
    • Inviting users
    • Accepting an Organization invitation
    • Removing users
    • Organization Data Sharing
  • Release Notes
    • v3.0
    • v3.0.1
    • v3.2
    • v3.2.1
    • v3.3
    • v3.4.1
    • v3.5
    • v3.5.3
    • v3.7.0
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On this page
  1. Connecting your headset to EmotivPRO and fitting your headset
  2. Connecting your EEG headset to EmotivPRO via Bluetooth

Bluetooth connection troubleshooting

PreviousConnecting your EEG headset to EmotivPRO via BluetoothNextPairing your EEG headset with a USB receiver dongle

Last updated 3 years ago

  • If your Windows PC does not have a BTLE driver built in, you will need a BTLE adaptor to connect your headset to your PC via Bluetooth. ‌

  • On Windows, when your headset is connected to Bluetooth it will show as connected in the Bluetooth settings window. It should then be available to connect to in EmotivPRO.

  • If your headset is already paired to your computer, power cycle the headset to reconnect it to your device.

  • If your headset is showing as connected to your device, but you still cannot connect it to EmotivPRO or Cortex API, remove the headset from the Bluetooth & other devices devices list, but keep your headset turned on.

  • Make sure that your headset’s battery is fully charged before connecting it via Bluetooth.

  • Bluetooth shares a 2.4 GHz ISM band with other household devices, such as cordless telephones, wireless networks, baby monitors, and microwave ovens. Avoid using your headset near common sources of interference, such as power cables, microwave ovens, fluorescent lights, wireless video cameras, and cordless phones.

  • If you are experiencing connection issues with your headset that you suspect might be due to frequency congestion, see for further information.

  • If your headset and Bluetooth are not connecting with each other, move them closer together to see if it improves the connection.

AirPort and Bluetooth: Potential sources of wireless interference