# Data Packets Data Packets can be found in the menu on the left-hand side of the EmotivPRO screen. Data Packets shows you the number of data packets that are successfully transferred from your headset’s sensors to your computer and how many are dropped. ![](https://lh5.googleusercontent.com/cz9vq1ooB9C2sz_y1JTge7rbsX1LcaxNgsU6w4aoUcjxJaQts2U1e0A5QoYn55p9SCvh4oN5IUDwPq0Vx2DZv9XVSEP9or59_dHrAtNosPHzyK1jSzTQda7kz3SyaYIyEG_GlDND=s0) Gray sawtooth line(s) show a repeating one-second cycle of the data collected from your headset, at either 128 Hz or 256 Hz. The samples are drawn over time, depending on your headset’s frequency rate. Evenly spaced sawtooth lines represent good data collection. Unevenly spaced sawtooth lines represent significant packet loss. Pink vertical lines mark the times when data packets are dropped. The numbers under the pink lines indicate the number of data packets lost. #### Data packet loss If you are experiencing a high degree of packet loss: * Try using a USB extender to connect your headset’s dongle to your computer. Doing this can reduce interference from your computer’s power supply. Keep the dongle at your line of sight and keep it away from other electronics (such as TVs, phones, routers), if possible. * If you’re connecting your headset to your computer via Bluetooth, try reducing the number of other Bluetooth devices connected to your computer. * If you’re using EPOC+ or EPOC X, you can try reducing the frequency rate of your headset. * If you’re using EPOC+ or EPOC X and you're losing data, try turning motion data off. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://emotiv.gitbook.io/emotivpro-v3/data-streams/data-packets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.