Troubleshooting

Unable to Achieve Contact Quality on Any Channel

There could be two reasons for this happening:

1. The sensor trees are not plugged into the FLEX controller; or

2. The reference sensors are not connected to your participant. Please make sure there is contact with both DRL and CMS.

The Input Channel is Always Black

There could be two reasons for this happening:

1. There is no contact quality (see above); or

2. There could be an error with your FLEX Controller. If this is the case, please contact EMOTIV Support.